Terms of Use | SmartHome Appliance
SmartHome Appliance

Terms of Use / Terms & Conditions

Effective date: 02/01/2026

These Terms of Use (“Terms”) govern your access to and use of the website smarthome-appliance.com (the “Site”) and the services provided by Vostoc LLC, doing business as Smart Home Appliance (“Company,” “we,” “us,” “our”). By using the Site or requesting/approving services, you agree to these Terms.

If you do not agree, do not use the Site or Services.

Thank you for choosing Smart Home Appliance for your appliance repair needs. To ensure clarity and fairness, please review our service policy below:

By requesting or approving service, you agree to the following terms.

1) Services

We provide home services such as appliance repair, diagnostics, maintenance, and related services (the “Services”). Availability may vary by location, technician schedule, parts availability, and other operational factors.

2) Requests, Scheduling, and Estimates

  • When you submit a request through the Site (including quote forms, service request forms, or appointment scheduling), you authorize us to contact you to confirm details and schedule service.
  • Any price ranges shown online or communicated before inspection are estimates only. Final pricing may change after diagnosis, parts verification, and confirmation of scope.

3) Diagnostic Fee

Each service visit includes a diagnostic inspection fee to identify the cause of the issue (“Diagnostic Fee”).

  • The Diagnostic Fee is non-refundable once the diagnostic/visit is performed.
  • If you approve a repair, the Diagnostic Fee may be applied toward the total repair cost (if your Service Policy says so).

(Exact dollar amounts are described in the Service Policy.)

4) Parts Policy

Parts and part-related fees are governed by our Service Policy, including (where applicable):

  • Special-order and installed parts may be final sale.
  • If a customer approves a repair that requires parts and then cancels after parts are ordered, a restocking fee may apply.
  • Parts are typically covered by the manufacturer’s warranty only; labor coverage, if any, is set out in our Service Policy.

8) Consent to Communications (Calls, Emails, SMS)

By providing your contact information and submitting forms on our Site (including service requests and appointment scheduling), you agree that we may contact you via phone call, email, and SMS/text message regarding:

  • appointment confirmations and reminders
  • technician dispatch/ETA updates
  • service updates and follow-ups
  • invoices/receipts and payment-related notices
  • customer support

You understand that communications may be sent using automated technology where permitted by law.

9) SMS/Text Messaging Terms (A2P / Carrier-Compliant)

If you opt in to receive SMS/text messages from us:

  • Message types: transactional/service messages (scheduling, reminders, technician updates, invoices) and promotional offers (only if you separately opt in to promotions).
  • Message frequency: varies based on your service activity and preferences.
  • Msg & data rates may apply.
  • Opt-out: reply STOP at any time to unsubscribe from text messages.
  • Help: reply HELP or contact info@smarthome-appliance.com or +1 (415)-877-3277.
  • Carrier disclaimer: mobile carriers are not liable for delayed or undelivered messages.

We do not sell or share consumer mobile numbers for marketing/promotional purposes.

10) Privacy

Our collection and use of personal information is described in our Privacy Policy at: https://www.smarthome-appliance.com/privacy-policy. By using our Site/Services, you acknowledge and agree to the Privacy Policy.

11) Service Policy Incorporated by Reference

Our Service Policy (diagnostic fees, parts, cancellations, refunds, warranty, payment, and liability terms) is incorporated into these Terms by reference and applies to all service visits and repairs.

Service Policy: https://www.smarthome-appliance.com/service-policy

If there is a conflict between these Terms and the Service Policy regarding service fees/refunds/warranty, the Service Policy controls for those topics.

12) Acceptable Use

You agree not to:

  • use the Site for unlawful, harmful, or fraudulent purposes
  • interfere with the Site’s operation or security
  • attempt unauthorized access to systems or data
  • upload malware or abusive content

13) Intellectual Property

All Site content, logos, text, images, and materials are owned by the Company or its licensors and are protected by applicable laws. You may not copy, reproduce, or use them without written permission.

14) Disclaimers

The Site and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Site will be uninterrupted or error-free.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

15) Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages.
  • Our total liability for any claim related to the Site or Services will not exceed the amount you paid us for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

16) Indemnification

You agree to indemnify and hold the Company harmless from claims, losses, liabilities, and expenses arising from your misuse of the Site, violation of these Terms, or violation of any law or third-party rights.

17) Changes to These Terms

We may update these Terms from time to time. The “Effective Date” will reflect the latest version. Continued use of the Site or Services after changes means you accept the updated Terms.

18) Contact Information

Vostoc LLC / Smart Home Appliance

  • Address: 739 Bryant St, San Francisco, CA, 94107
  • Mailing address: 500 Folsom St, Unit 2504, San Francisco, CA, 94105
  • Phone: +1 (415)-877-3277
  • Email: info@smarthome-appliance.com