Privacy Policy
Effective Date: 02/01/2026
This Privacy Policy explains how Vostoc LLC, doing business as Smart Home Appliance (“Company,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit smarthome-appliance.com (the “Site”) or use our services (collectively, the “Services”).
By using the Site or Services, you agree to this Privacy Policy.
1) Information We Collect
We may collect the following categories of information:
A. Information you provide
- Contact details: name, phone number, email address, mailing address, service address
- Service request details: appliance/AC type, model/serial (if provided), issue description, photos/videos you upload (if any)
- Scheduling and billing details: appointment preferences, invoice details, payment status (payment card details are processed by third-party payment providers; we do not store full card numbers)
- Communications: emails, chat messages, call notes, SMS/text messages, and recordings where permitted and disclosed
B. Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring pages
- Cookies and similar technologies used for site functionality and analytics (see Section 6)
2) How We Use Personal Information
We use personal information to:
- Provide and manage the Services (intake, scheduling, dispatch, diagnosis, repair, and customer support)
- Send service-related communications (confirmations, reminders, technician ETA, service updates, invoices/receipts)
- Send promotional communications only if you opted in (discounts, offers, service reminders)
- Improve our Site and Services, including troubleshooting, analytics, and quality control
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our agreements and policies
3) Consent to Communications (Calls, Emails, SMS)
When you submit a form on our Site (including service request, quote request, account registration, or appointment scheduling), you agree that we may contact you regarding your request via phone call, email, and SMS/text message, including via automated technology where permitted by law.
Message frequency varies. Msg & data rates may apply.
You can opt out of SMS/text messages at any time by replying STOP. For help, reply HELP or contact us using the information in Section 11.
4) SMS/Text Messaging Privacy (A2P / Carrier-Compliant)
If you opt in to receive text messages from us, messages may include:
- Transactional/service messages: appointment confirmations, reminders, technician dispatch/ETA, service updates, invoices/receipts
- Promotional messages: offers and discounts only if you separately opted in to marketing/promotional texts
Opt-out: Reply STOP to unsubscribe.
Help: Reply HELP or contact info@smarthome-appliance.com / +1 (415)-877-3277.
Carriers: Carriers are not liable for delayed or undelivered messages.
We do not sell or share consumer mobile numbers for marketing/promotional purposes.
5) How We Share Information
We may share personal information in these limited situations:
Service Providers / Vendors
We use vendors to help operate our business (e.g., CRM, scheduling/dispatch, messaging providers, email providers, hosting, analytics, payment processors). They may access information only as needed to provide services to us and are required to protect it.
Technicians and Contractors
We may share necessary details (name, address, issue description, appointment info) with technicians or contractors to complete your job.
Legal and Safety
We may disclose information to comply with law, respond to lawful requests, protect our rights, prevent fraud, and protect customers and the public.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information.
6) Cookies and Analytics
We may use cookies and similar technologies to:
- enable site functionality
- remember preferences
- measure traffic and usage patterns
- improve performance and user experience
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
7) Data Retention
We retain personal information as necessary for:
- providing services and maintaining service history
- accounting and tax requirements
- warranty and dispute resolution
- legal compliance and enforcing agreements
When no longer needed, we delete or anonymize the information according to our retention practices.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
9) Your Choices
- Opt out of SMS: reply STOP
- Opt out of marketing emails: use the unsubscribe link (if applicable)
- Update/correct your info: contact us at info@smarthome-appliance.com
Depending on your location, you may have additional rights such as access or deletion requests. We will respond as required by applicable law.
10) Children’s Privacy
Our Services are not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.
11) Contact Us
Vostoc LLC / Smart Home Appliance
- Address: 739 Bryant St, San Francisco, CA, 94107
- Mailing address: 500 Folsom St, Unit 2504, San Francisco, CA, 94105
- Phone: +1 (415)-877-3277
- Email: info@smarthome-appliance.com
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Effective Date will reflect the most recent version. Your continued use of the Site or Services after changes means you accept the updated policy.